Policies during Covid-19
Our priority is to keep our family, community and customers safe during this difficult time. In order to do that, we have put a few measures in place to help "flatten the curve" as much as we can. The importance to social distancing cannot be emphasised enough to help slow the spread of the Coronavirus and keep the vulnerable people of our communities as safe as possible. As of 18 March I will be avoiding coming into physical contact with people as much as possible, only leaving home for necessities and to post international packages. Mr Hartlam is also working from home to limit exposure even further.
At this time we will be limiting local delivery options to courier only (the courier has also implemented a "no contact" policy and strong sanitising procedures to keep you and their staff as safe as possible). Pick-ups will be limited to twice a week to limit contact. We have adopted a strict regimen of hand washing before and after entering the yarn room, handling any yarn or packing orders.
While we are physically distancing from the world, we can still offer emotional support to each other by sharing with our wonderful crafty community online, sharing projects, progress and problems. If you want to get in touch, please feel free to email or pop on over to Hartlam's IG or Facebook profiles and message me, and don't forget to get plenty of sunshine and fresh air!
- Michelle xx